I’m not a super frequent flyer but I do ride the skies fairly often. I used to be an American Airlines customer but since moving I’ve had to choose another company. (I guess Hickville isn’t big enough for AA to service.) So, I tend to fly Southwest a lot recently. I have to say, I don’t really like Southwest all that much. I don’t like the “cattle car” feel that you get when you wait. I really dislike the pushiness of the customers….Southwest is the only airline I’ve flown that gives me that feel. But, I have found one thing that I REALLY like about Southwest so let me sing the one praise I do have for them.

They make it REALLY easy to change your flight. My first experience came when I purchased a ticket then they went on sale for cheaper two days later. I was PISSED! I called them to complain and the lady said “just repurchase the ticket”. See, Southwest has this policy that even if you purchase a “non-refundable” ticket you can still change it and if the price is cheaper you get a credit for future use. You don’t get your money back, but you do get the credit to use with them again later.

Also, if you need to change the day you are flying all you do is rebook the flight and apply the amount from the first flight to the second. SUPER EASY! This trip I’ve already rebooked my flight two times. Didn’t cost me a penny. No other airline does that.

Now if they’d just let you go stand-by for free. See, with American Airlines if you get to the airport early and haven’t checked baggage you can ask to be put on an earlier flight. If there’s room they’ll let you go earlier for no charge. Not Southwest…they charge you for a new ticket. Pretty dumb if you ask me. Why not let someone take up an empty seat earlier. But, oh well. It’s actually pretty rare anymore that I fly without checking my baggage.

Till later…